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RETURNS & REFUNDS POLICY

We value your satisfaction and strive to provide products of the highest quality. Our return policy is structured to protect both the customer and the brand’s integrity.

1. Eligibility for Returns

  • Defective Products: We accept returns exclusively if the product is found to have a manufacturing defect.

  • Condition of Item: For a return to be acceptable, the product tags must not be removed.

  • Packaging: The item must be returned in its original packaging.

2. Return Timeline and Evidence

  • 24-Hour Rule: You must initiate a return request within 24 hours of delivery.

  • Inspection Protocol: Customers are allowed to open and check the parcel upon delivery.

  • Mandatory Evidence: If there is a dispute regarding a product fault, the customer must provide video evidence of the unboxing along with proof of delivery acceptance.

3. Refund Process

  • Verification: Refunds are only processed once we receive the product back and our team determines the originality and verifies that the item is intact.

  • Exclusions: We usually do not offer refunds, returns, or exchanges for "change of mind" or similar subjective reasons.

4. Exchange Policy

  • Shipping Responsibility: In the event of an exchange, the customer is responsible for paying both-side shipping charges (the return shipping and the new dispatch).

PRIVACY POLICY

Your privacy and data security are core priorities at Umeedthreads. We are committed to being transparent about how your information is handled.

1. Data Security

  • Secure Storage: We keep all customer data securely and implement measures to prevent unauthorized access.

  • Non-Disclosure: We strictly do not sell any customer data to affiliates or third parties.

2. Data Usage and Marketing

  • Purpose: Your data is used primarily for retargeting and remarketing purposes to improve your personalized shopping experience.

  • Cookies and Cache: We may store cookies or cache data on your device to enhance website performance and site speed.

3. Product Representation Disclaimer

  • Color Accuracy: Please be aware that product colors displayed on our website may vary from the actual product. This variation can occur due to professional photography lighting, screen resolutions, and different lighting environments.